Frequently Asked Questions
Q. HOW CAN I REACH YOU IF I HAVE ANY QUESTIONS?
A. For immediate assistance send your questions or comments to Chicks@thechickhatchery.com We also have the ability to use text Messaging now. Text Messages can be sent to 989-272-3461
Q. HOW DO YOU SHIP CHICKS?
A. We ONLY ship through the US Postal Service. Other carriers do NOT handle baby chick shipments. Newly hatched chicks have their three day supply of yolk still in their system to sustain them during shipping. Shipping is usually a 2-3 day delivery. We also pack each order different depending on the time of year and the current travel conditions. We can pack different types of fowl together safely. We also add Gro-Gel to our shipments to give the chicks so extra nourishment along the trip. If the weather is cold we may add a heat pack to your box to help keep your chicks warm. Not all shipments will require a heat pack.
Q. WILL I GET A CONFIRMED HATCH/SHIP DATE?
A. Orders are processed in the order received. When ordering through the website you will receive an immediate e-mail notifying you that your order has been received. It will include your order number. Please refer to this number if you call or e-mail about your order. You will receive a second e-mail in 1-3 business days that includes your scheduled hatch/ship date. If the e-mail address you listed on your order is correct and you have not heard from us in 10 days, check that your spam program has not blocked our e-mail.
Q. IS THE DESIRED HATCH DATE A GUARANTEED SHIP DATE?
A. Availability is updated weekly and does not represent a guaranteed ship date. Some Breeds sell out faster than others so if you have multiple Breeds ordered, your Scheduled Ship Date may not be the same as your Desired Ship Week.
Q. HOW FAR IN ADVANCE SHOULD I BOOK MY ORDER?
A. As soon as you know when and how many you want to order you should go ahead and book your order. It is common practice to order 2-6 weeks prior to the date you want for delivery. The earlier you order your birds the better your chances are of getting them when you want them. When we receive your order, we look for the earliest possible date for ALL of your breeds requested and are available together. We then secure that date and take those birds off the market for sale and send you a confirmation of your hatch/ship date. Because live newly hatched chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date.
Q. CAN I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?
A. Due to our new paperless inventory system, once an order is placed you will not be able to make any partial cancels, however you will be able to add on. Because of system limitations there will be NO EXCEPTIONS made on this rule. Please be sure of what you want to order before ordering it.
Q. WHAT STATES DO YOU SHIP TO?
A. We ship to the entire United States (Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming) We do not ship to Hawaii or outside the USA.
Q. DO YOU CHARGE SHIPPING COSTS?
A. Meat Birds, Quick Chicks and Hatching Eggs Ship Free. We do Charge Shipping Costs for Chickens, Bantams, Chuckar, Ducks, Geese, Guinea Keets, Pheasants, Started Pullets, Turkeys,
Q. DO I NEED A PERMIT FOR MY POULTRY?
A. Regulations vary from state to state especially with game birds and turkeys. Be sure to check your local regulations.
Q. CAN YOU SHIP BANTAMS, CHICKENS, DUCKS, GUINEAS, and TURKEYS TOGETHER ?
A. Yes, We coordinate your hatch/ship date based on the availability of each breed you’ve requested, so that your entire order will come in one shipment.
Q. HOW MANY ROOSTERS DO I NEED FOR MY HENS?
A. If you are just wanting fresh eggs, you do not need roosters. If you are wanting to breed, we recommend about 1 male for every 10 hens. Some breeds may need more or less but the 1:10 ratio is a good starting place.
Q. WHEN DO YOU START AND STOP HATCHING?
A. We hatch 52 weeks a year. However, not all breeds hatch each week. Some items are seasonal. Check the Breed descriptions to identify availability.
Q. WHAT DOES ST RUN MEAN?
A. The term ST RUN refers to chickens that are boxed as hatched. Generally an order of 100 will have 50 males and 50 females. The smaller number of chicks you order, the less likely you are to have the 50/50 ratio. An example would be an order of 6 chicks could have 2 pullets and 4 males reducing your ratio to 33% females. There is no guarantee of the ratio of females to males when you order st. runs.
Q. WILL THE POST OFFICE DELIVER OUR CHICKS TO US AT OUR HOME?
A. We do not advise nor recommend that your order is delivered to your home because this guarantees that they will spend more time in an unregulated area. We put your phone number you gave to us on your shipping box and we instruct the post office to call you to come and pick them up at the post office. You should call the post office on the morning you expect the delivery of the chicks. Delivery can be 1-3 days. Be sure you or someone is available for the anticipated day and days around the arrival date and that you have someone to care for chicks the first 24 hours in the brooder.
Q. DO YOU GUARANTEE LIVE DELIVERY?
A. We Guarantee that you will receive full count of live, healthy poultry true to breed according to this guarantee. Generally we place 2% extra chicks per each 25 ordered to help fulfill this guarantee. However, if losses should occur in shipment or shortly thereafter, and you receive less live chicks than you ordered and paid for, we will make an adjustment either by replacing poultry one time only if you have a TOTAL LOSS at the time of delivery or by refund if you do not have a Total Loss. We do not refund Shipping and Handling or Vaccination Service Costs. We will refund the chick purchase price of any shipment or part thereof which is missing or were dead on arrival.We guarantee the amount of birds you ordered will arrive safe.
Our guarantee does not include the extra birds put into your order, only the total amount of birds you ordered.
We do not guarantee the quantities of specific breeds you ordered, only the total quantity of chicks in the order.
“Example: You ordered 3 Rhode Islands & 15 Delawares. We guarantee that 18 chicks arrive alive, not necessarily that you will get 3 Rhode Islands alive. If you lose a Rhode Island Red but still received 18 total chicks (because of the extras that were sent), we will not refund or replace that 1 Rhode Island Red.“
Q. CAN WE PICK OUR ORDER UP IF WE LIVE LOCAL?
A. Unfortunately, We do not have a Storefront so we do not offer Local Pick Ups. We use a nationwide network of private breeders and hatcheries to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.
Q. WILL I GET TRACKING INFORMATION WHEN MY ORDER SHIPS?
A. Hatch Day is an extremely busy day for our Hatchery. Generally we don’t hear from our packers regarding orders and shipments unless there’s a problem. We will send you shipping confirmation (including tracking when available) by end-of-day the day your order ships out or early the following morning. Thank you for your patience and understanding.
Q. IS TRACKING INFORMATION ACCURATE?
A. We Encourage you to sign up for Email or Text Alerts on the USPS Tracking Page when your Tracking Number is sent.
The Tracking ID system that the USPS uses is NOT a complete, real-time report of the package’s location. Please do not panic if the Tracking information shows that the package has not moved, or doesn’t appear to be making progress. Rest assured, most packages arrive in 1-2 days, some may take 3 days. USPS delivery date estimations may vary, and may sometimes reflect inaccurate delivery estimations.
Q. WHAT IS MAREK’S DISEASE? ‘DO I VACCINATE?
A. Marek’s Disease is a common viral disease that affects chickens. People who already have a backyard flock can assume their chickens have it. Some birds never develop the symptoms, but still carry the disease and can infect others. People with a few pet chickens may not think they need to have their chicks vaccinated, but to insure the best prognosis for chickens, buyers should consider it.