We guarantee 100% Live Arrival and full count on every order!
We guarantee that you will receive full count of live, healthy poultry according to this guarantee. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live birds than you ordered, we will make an adjustment either by replacing poultry (one time only also we are not able to ship just a few chicks for replacement), process a refund of the per bird price not including shipping and handling or a credit toward another order you are placing for the current year. We will replace free of charge, or will refund the chick purchase price of any shipment or part thereof which is missing or not in good condition or were dead on arrival.
You must use a heat source that can maintain a temperature of at least 100 degrees for the first 48 hours.
All Chicks from The Chick Hatchery LLC are hatched from NPIP Certified Flocks and carry minimum classifications of Avian Influenza Clean as well as Pullorum Typhoid Clean to improve the industry. You can always depend on high quality, healthy chicks from us!
*Please be sure to open all boxes at the post office and examine chicks at time of pick up!
Please open bird boxes immediately and inspect poultry. If your shipment is INSURED and you do not have a full count of live birds that you paid for, please ask the delivery agent to sign your statement of loss (PS form 1000) and send to us immediately. Or go online to usps.com/insuranceclaims/online. If your shipment was NOT INSURED and you have a loss, then call us ASAP with a count of your live chicks for an adjustment. This guarantee is only for the safe and live delivery of your poultry.
We do not recommend opening your box of chicks in front of children until you have inspected it first to make sure you have not lost any chicks during shipping. This is a very important step so that children do not have to see any chicks that did not survive during shipping!
If a loss occurs during shipment, or shortly there after, our policy requires that we must be notified within 24 hours of receiving your chicks.
A live count is required at this time and we require you provide proof of any chicks that you have lost by submitting a photo to us. No photo = No Refund!
You can email us at email@example.com or by phone/text @ (517) 285-6558.
Re-shipments are subject to availability and minimum shipping requirements. Say you ordered 15 Chicks but lost 7, you would need to purchase 8 additional chicks in order for us to re-ship replacement chicks. We will only reship replacement chicks once. Reimbursements are limited to the cost of the birds and will NOT include shipping charges.
Quality Guarantee: All poultry are guaranteed to be of the grade, quality, sex and breed as represented. Should any error occur we will make prompt adjustment. In producing these chicks the seller has followed approved and recommended methods of flock control and egg selection and has established sanitary and disease control standards in the Hatchery operation. Seller does not warrant poultry to be free from any disease which could not be ascertained at the time of sale. Liability is limited in all cases to replacement of damaged chicks and extra chicks must apply. Replacement good for one time only. Under no circumstances shall our liability, on claims of any kind, exceed the total price paid for poultry. We participate in the United States Department of Agriculture Animal Health inspection service “National Poultry Improvement Plan”.
Pickup: We may offer local pickups at our discretion. We are part of a nationwide network of Breeders and Hatcheries that offer a wide variety of poultry that are shipped directly from us or our partners. We would be happy to arrange a shipment directly to your local post office.
Ship Dates: Please specify a desired delivery date on the order form. When selecting multiple Breeds, we have to find a Common Hatch/Ship Date for all Breeds to ship out together. After receiving your pre-paid order, we will contact you by email with an expected ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays and Wednesdays. We fill orders on a first come, first served basis. It is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, orders can be scheduled anywhere from 1 day -4 weeks out. Please let us know if you are willing to accept any substitutions to have a quicker ship date. Some Breeds are new to us this year and we have smaller flocks of them so they can sell out quickly.
Product Accuracy: We reserve the right to substitute similar breeds in the event there is no common hatch date and you will be notified of the changes that were made. If a breed does not hatch as projected, we may substitute a similar breed unless you state NO SUBSTITUTIONS, mail a partial shipment, or reschedule your order at our discretion.
We offer a 100% Sexing Guarantee!
No, this does not mean we guarantee you will receive all pullets on an order. Our Sexing is usually 90% True to sex.
Every once in a while we end up having sexing errors. Sexing errors must be reported within 90 days after receipt of shipment. This means that we will refund you the difference in price of the pullet chicks that you ordered and received the wrong sex. Not all chicks are hatch all year long so some breeds may not be available when sexing errors are confirmed. We can not ship less than 15 chicks so this may not be an option for you.
Cancellations: According to our policy, cancellations will be charged a $10.00 Fee. For orders over $100, a 10% Fee will be applied. No cancellations within 2 weeks of the scheduled shipping date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. Any orders placed and then canceled will have the fee deducted from the total purchase and shipping price and the difference refunded by credit card will have the credit card credited back the difference. Rationale for the fee: Orders paid for/booked are taken off the market for sale and are marked sold and we potentially could have a lost opportunity for a buyer if canceled. Cancelled orders create bookkeeping and labor cost to process the cancelled order, labor to recalculate deletions and adding back on the sell sheets, along with postage or credit card fees to process credits. Our chicks pricing is not formulated for cancelled order cost. We do make exceptions for the 10% fee for emergencies and will move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date. Refunds are processed ASAP, but on busy rare occasions can take up to 3 weeks to be completed. It is common practice for customers to order their poultry 2-8 weeks in advance of the time they would like them delivered. Because live new chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date. Newly hatched chicks have their 3 day supply of yolk still in their system to sustain them for their trip to your home. We ship Monday through Wednesday and your birds should arrive at your post office or mailing address within 2 days. Your confirmation notice will give you your hatch/ship date. You should be very flexible around your delivery date so you can take your birds immediately to your brooder to be warmed up so they will start to eating and drinking.