It is our policy that for each visitor to our Web page, our Web server automatically recognizes information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail. It is important for us to gather user specific information on what pages consumers access or visit and information volunteered by the consumer. Things like survey information and/or site registrations.
The information we collect is used for internal review and is then discarded. It is used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumers. It is used by us to contact consumers for marketing purposes. We do not sell your information.
If you do not want to receive e-mail from us in the future, please let us know. You can do this by sending us an e-mail, calling or writing. Just tell us that you do not want to receive e-mails from our company.
By using our site, you consent to our privacy and hatchery policies!
You understand and agree that the owner of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages. These including but not limited to, damages for loss of profits, data or other intangible losses. Even if the owners of this site have been advised of the possibility of such damages, resulting from the use or the inability to use the product(s), service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
We guarantee 100% live arrival and full count on every order!
For Order of 15-24, we will add extra Males to your order for warmth, comfort and security. If you do not want extra Male Chicks, you will need to purchase extras Straw Pads or a 60 hour Heating Pack if you want our Live Arrival to be Valid. Straw Pads and Heating Packs are only being offered for Mid September – January Orders of less than 25 chicks. We will not mark or record what Breed the Male Chicks will be.
We offer a 100% Sexing Guarantee!
No, this does not mean we guarantee you will receive all pullets on an order. Our Sexing is usually 90% True to sex. Every once in a while we end up having sexing errors. Sexing errors must be reported within 60 days after receipt of shipment. This mean that we will refund you for the difference in cost of the pullet chicks that you ordered and did not receive. We will refund or credit the purchase price of any shipment or part thereof which is missing or not in good condition or were dead on arrival.
All of The Chick Hatchery & Supplies chicks are U.S. PULLORUM TYPHOID CLEAN and are produced under the National Poultry Improvement Plan to improve the industry. Coccidiosis and Marek’s vaccinations are available for purchase as a precautionary measure and we will not be held responsible if your chicks test positive after the 24 hour Guarantee period. You can always depend on Superior Quality, Healthy chicks from us!
Please be sure to open all boxes at the Post Office and examine chicks at time of pick up!
If a loss occurs during shipment, or shortly there after, our policy requires that we must be notified within 24 hours of receiving your chicks. A live count is required at this time and we require you provide proof of any loss by submitting a photo to us.
You can email us at firstname.lastname@example.org or by phone/text @ (517) 285-6558.
Re-shipments are subject to availability and minimum shipping requirements. Refunds are limited to the cost of the birds and will NOT include shipping charges or Vaccination Service Costs.
Quality Guarantee: We guarantee products to be of the breed standard, variety, grade and quality as represented.
Pickup: Unfortunately, We do not have a Storefront and offer Local Pick Ups at our discrection . We use a nationwide network of private breeders and hatcheries to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.
Product Accuracy: We reserve the right to substitute similar breeds in the event there is no common hatch date and you will be notified of the changes that were made. If a breed does not hatch as scheduled, we may substitute a similar breed, mail a partial shipment, or reschedule your order at our discretion.
Cancellations before the 2 week Deadline: According to our policy, cancellations will be charged a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within 2 weeks of the scheduled shipping date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. Any orders placed and then canceled will have the fee deducted from the total purchase price and the difference refunded back to the credit card used for the purchase.
Cancellations after the 2 week deadline of the scheduled shipping date. If you decide to cancel your order before the two weeks, please call or email us with your order number and the reason for canceling your order. A $25.00 Cancellation Fee will apply to orders cancelled within the 2 weeks before your Hatch Date.
Sometimes it is necessary for The Chick Hatchery to cancel an order if we are unable to fulfill it or if, and we reserve the right to do so. If we cancel your order, you will be issued a full refund.
*** NO RETURNS OF ANY LIVE POULTRY/FOWL! ***
*It is YOUR RESPONSIBILITY to pick up your chicks from the Post Office!*
*There will NOT be a refund issued if you fail to pick up your chicks!*
No Tours of the Hatchery or Breeding Stock are Available!
We are sorry but due to Biosecurity Measures set forth by the National Poultry Improvement Program (NPIP) and the Animal Plant & Health Inspection Service (APHIS), we are unable to allow general public and non-employees on our farms or in our hatcheries.