Shipping Information

Shipping Information

Chicks are shipped by USPS Priority Mail the same day that they hatch.  When they arrive to you, your chicks will be 24-72 hours old.  Day old chicks ship Monday thru Wednesday ONLY!  Baby chicks ingest the yolk before they hatch.  This is enough nourishment for chicks during shipment but we add Gro Gel to the box to keep them happy until they arrive at their destination!
How far in advance should I book my order of chicks?
*As soon as you know when and how many birds you want to order you should go ahead and book your order.
*We start taking orders December 12th for the next year to be booked and shipped for anytime between Feb.-Sept.
*You can pick the week you would like your poultry shipped to you or note ASAP.  It is common practice to order 2-6 weeks prior to the date you want for delivery.  For rush orders, we recommend to note as a comment that it is okay to substitute similar kinds in the event we are short on one or two of your requested breeds.  When we receive your order, we look for the earliest possible date for ALL of your breeds requested and are available together.  Some breeds (rare turkeys, guineas, ducks, geese, and game birds) are not available until later in the year.
*Customers can consider ordering the chicken orders on a separate order for a possible earlier delivery time.
*We then secure that date and take those birds off the market for sale and send you a confirmation of your hatch/ship date.  Because live newly hatched chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date.  Newly hatched chicks have their three day supply of yolk still in their system to sustain them for their trip to your home.
*We hatch thousands of poultry each week and we do a pretty good job of counting our chicks before they hatch when we secure your order.
Is there a Shipping Charge?
We offer Free Shipping on 15+ Chick Orders.  Certain Breeds require 25 to ship Free.
Orders of 3 -14 Chicks will incut a $35.00 Small Order Shipping & Handeling Fee.
The Small Order shipping charge covers postage to your Post Office, box, padding, any heater, HydroAid, any special packaging because of weather and costs associated with delivery of your order to our regional post office dispatch for truck or flight.
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your “Chicks Have Shipped” email, this means that your birds have been shipped.  It should take 1-2 business days to get to your Post Office after they have left our facility.  Some Order may take 3 days but this is usually to Rural areas.
Will the Post Office deliver the chicks to my home?
Check with your Local Post Office but usually they will call you when they receive your Chicks.  You are responsible for picking up your Chicks.  The Post Office will call the number you have provided to us.
What if I cannot request the ship date that I want?
This may occur because we have sold out of a particular breed of chicks for that day, specify an alternate date that works for you in the customer notes section of the order form, and keep in mind when choosing multiple breeds, we need to find a common hatch date for all breeds to ship together.
Ship Dates: Please specify a desired delivery dates on the order form.  After receiving the order, we will contact you by email with a ship date.  Expect your order to arrive at your local post office in one to three days from the shipping date.  Be aware that 98% of orders arrive within two days.  2% of Orders may take 3 days to get to you.  We do our best to meet the scheduled shipment date.  If we are unable to provide chicks on the scheduled hatch date, we will notify you and you can choose to reschedule or receive a refund or store credit.  We ship chicks on Mondays and Tuesdays.  We fill orders on a first come, first served basis.  It is important to place your pre-paid order as soon as possible to get the best chance at earlier ship dates.  Typically, an order can take anywhere from 1-4 weeks.  Please let us know if you are willing to accept any substitutions to have an earlier ship date.

Please be sure to open all boxes at the post office and examine chicks at time of pick up!

If a loss occurs during shipment or shortly there after, our policy requires that we are notified within 24 hours of arrival.

Please sent us an email at chicks@thechickhatchery.com

Reimbursements are limited to the cost of the birds only and will NOT include shipping charges if shipping charges apply to your order.

What happens if I have chicks that are dead upon arrival?  Can I get a Refund?

We will offer a refund or give credit one time toward any properly cared for poultry that deceased within 24 hours of the time of arrival to your post office.  While we appreciate notification of losses as they happen, we ask that you report your total losses one time, at the end of the 24 hour period.

We require a photo of the chicks that did not survive.  As our customer, your satisfaction is our number one priority.  We want to ensure you have the best experience possible.

*** NO RETURNS OF ANY LIVE POULTRY/FOWL! ***

*It is YOUR RESPONSIBILITY to pick up your chicks from the Post Office!*

*There will NOT be a refund issued if you fail to pick up your chicks!*