Very good hatchery and customer service!!! Ordered 30 chicks lost almost half due to the mail service took a extra day to deliver my chicks and we had a extreme cold front hit didn’t help.its a long journey from Oregon to Mississippi but clearly wasn’t the hatchery’s fault nor mine. I got in touch with Matt and followed their instructions and within a week i had 30 more chicks in the mail all happy and healthy. I highly recommend The Chick Hatchery!!